Frequently Asked Questions
Q: What kind of party supplies does your rental company offer?
A: We offer a variety of party supplies including popcorn machines, cotton candy machines, hot dog rollers, coolers, and much more.
Q: Do you provide delivery and setup services?
A: Yes, we provide delivery and setup services for all of our party rentals in Loxahatchee, FL. Delivery fees may apply depending on the location.
Q: How long can we rent the party supplies for?
A: Our rental periods typically range from 1 day to multiple days depending on your needs. Please contact us for specific rental duration options.
Q: Are the party supplies easy to use?
A: Yes, our party supplies are easy to use and come with instructions to help you set up and operate them. We also provide support if you have any questions or concerns during your rental period.
Q: Can we rent multiple items at once?
A: Yes, you can rent multiple items at once to create the ultimate party experience. We offer package deals to help you save money on your rental order.
Q: What happens if the equipment malfunctions during our rental period?
A: We perform regular maintenance on all of our equipment to ensure they are in proper working order. However, in the event that something malfunctions during your rental period, please contact us immediately so we can provide assistance and/or replace the equipment if necessary.
Q: Do you provide supplies such as popcorn kernels, cotton candy sugar, and hot dog buns?
A: Yes, we offer additional supplies such as popcorn kernels, cotton candy sugar, and other party accessories. Please let us know what you need and we will make sure to include them in your rental package.
Q: How do we book a rental?
A: You can book a rental by calling us at (phone number) or by visiting our website and filling out our online booking form. We recommend booking in advance to ensure availability.
Q: Are there any additional fees or deposits required to rent from your company?
A: Yes, we may require a deposit for certain rentals, which will be refunded upon return of the equipment in good condition. Additionally, there may be delivery fees depending on the distance of your location from our facility.
Q: Can we pick up the rental equipment ourselves instead of having it delivered?
A: Yes, you can arrange to pick up the rental equipment from our facility in Loxahatchee, FL. Please let us know in advance so we can ensure that everything is ready for you.
Q: What is your cancellation policy?
A: We have a flexible cancellation policy and will work with you to reschedule or cancel your rental order if necessary. Please contact us as soon as possible if you need to make changes to your rental order.
Q: Can you accommodate large events or parties?
A: Yes, we can accommodate parties and events of all sizes. Please contact us in advance to ensure availability and to discuss your specific needs.
Q: Do you offer discounts for multiple rentals or long-term rentals?
A: Yes, we offer discounts for multiple rentals or long-term rentals. Please contact us for more information on our pricing and discounts.
Q: What kind of maintenance and cleaning do you perform on your rental equipment?
A: We perform regular maintenance and cleaning on all of our rental equipment to ensure they are in good condition and ready for your use. This includes sanitizing and cleaning after each rental.
Q: Can you provide recommendations on which party supplies would be best for our event?
A: Yes, we are happy to provide recommendations and help you choose the right party supplies for your event. Just let us know what kind of event you are planning and we can make suggestions based on our experience.
Q: What forms of payment do you accept?
A: We accept cash and credit card payments for all of our rentals. Payment is due upon delivery or pickup of the rental equipment.
